You can reach us about orders, payments, balance or the API. Every channel below is real and actively monitored.
Support ticket (fastest)
Once you are signed in, opening a support ticket from the panel is the fastest route: we can see the orders and payments attached to your request, so the issue gets resolved without a long back-and-forth. Including an order number or payment date makes it faster still.
Data protection requests can be sent to the same address; details are on the Privacy Policy page.
Phone
Telegram
- Announcements channel: outages, maintenance and new services
- Bot: buy a number without opening the panel
For developers
Your API key is available in the panel. For endpoints, parameters and error codes see the technical documentation: docs.smsvar.com. If you hit a case the docs do not cover, open a ticket and include both the request you sent and the response you got.
Two frequent questions
No code arrived — was I charged?
No. When no code arrives, or when you cancel an order, the amount returns to your SMSVAR balance automatically. If you do not see the expected amount, open a ticket with the order number.
I topped up but the balance is missing
Top-ups are processed automatically around the clock. If the redirect page closed or the connection dropped, the transaction may not have completed. Open a ticket with the date, amount and payment method; we check the record and credit the balance manually.